Privacy Policy

Last Updated: June 23, 2020 (Reviewed 2026)

1. Introduction

At Wilmington Physical Therapy & Wellness (“Company,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit this website and our practices for collecting, using, maintaining, protecting, and disclosing that information.

2. Information We Collect About You

We collect several types of information from and about users of our Website, including:

• Personal Information: By which you may be personally identified, such as name, email address, telephone number, and insurance provider identifiers when you submit appointment or contact forms.
• Technical Data: Information about your internet connection, IP address, operating system, browser type, and navigation patterns through automatic tracking technologies.

3. How We Use Your Information

We use information collected about you or provided by you:

• To present our Website and its interactive clinical content to you.
• To provide clinical information, verify insurance eligibility, or schedule physical therapy consultations you request from us.
• To notify you about changes to our clinic hours, services, or policies.
• To fulfill any other clinical or administrative purpose for which you provide it.

4. Healthcare Information & HIPAA

We maintain strict adherence to healthcare privacy standards. Information submitted through our appointment inquiry forms is treated with utmost confidentiality. Once you become a patient, your Protected Health Information (PHI) is governed by federal HIPAA regulations and our clinical Notice of Privacy Practices provided during your initial clinical evaluation.

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may disclose personal information that we collect or you provide only to contractors and service providers who support clinic operations and are bound by contractual confidentiality obligations, or as required by law.

6. Children Under the Age of 13

Our Website is not intended for unsupervised children under 13 years of age. We do not knowingly collect personal information directly from children under 13 without verified parental consent.

7. Data Security

We implement industry-standard technical measures designed to secure your personal information from accidental loss and unauthorized access, alteration, and disclosure.

8. Contact Information

If you have questions or comments regarding this privacy policy or our privacy practices, please contact us at: